This was our first time using Benjamin Franklin Plumbing Plumbing, we found out about them online after doing a little bit of our own research about the companies in the area. We called their office up, we were able to set up a time for them to come by the next day and they arrived on time. We just needed a small plumbing issue diagnosed and repaired, they were able to complete everything in a couple hours. We are very pleased with the customer service we received from them.