Business Description:
Benjamin Franklin Plumbing is the only plumbing company to promise perfect punctuality. Your time is valuable and we know it. Call us for all of your plumbing needs!
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plumbers & sewer repair
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Benjamin Franklin Plumbing
1313 Wilmington Pike #1a, West Chester, PA 19382, USA
(610) 738-8686

Service

Total Experience

Will Recommend

Donald B.

West Chester, PA

Benjamin Franklin Plumbing

Work created new problem by creating a loose pipe joint that would up costing us money despite our service contract. We had to call the tech to return. Very, very annoying.

You tech's are quite good and very informative, however they tend to look for every tiny little thing that needs potential repair even if not causing a problem. They are salesmen first and techs second. Your prices for routine repairs are ridiculously high... $166 to replace a toilet flush handle?... you're out of your freaking mind! I doubt that we will continue the contract after the first year is up. We will go back to using a plumber we've used for many years without problems.

comments

Thank you, Donald, for taking the time out of your day to provide us with this feedback. We want to know how our customers feel and how we can improve in all areas of business. So insight like yours provides us the perfect platform for growth.

You mentioned our techs were quite good and very informative; we have rigorous training and constantly keep up to date on current techniques and methods that can help establish longevity and efficient repairs for our customers, so we are thrilled to hear that you noticed their skills. However, a side effect of that as you pointed out is that they look for every possible issue that might arise and eventually need a repair later on down the road. It is not a sales pitch by any means, it is them ensuring their repair will not be jeopardized by a potential problem they foresee in the future. We will relay your feedback to all of our technicians and work on how we can be more transparent with the delivery of our suggestions, we definitely don't want to be viewed as salesmen instead of technicians.

We would greatly appreciate if you would, at your earliest convenience, contact us so that we may go over your entire experience with our company. It is extremely important to us that we isolate any issues that might have occurred and how we can develop new approaches to handling them. We can be reached at 410-629-0006. Thank you again, Donald for your valuable feedback, we look forward to hearing from you.

Benjamin Franklin Plumbing commented on 11/16/2017