A bearing went out in our dryer and we were recommended TMI by a friend. They were quick to get a repairman out to our house to get it fixed. Something must have been put back together incorrectly, because we had an issue the next day on the first run of the dryer after we put clothes in it. We called TMI and told them of the issue and they got someone out the same day to correct the issue with no additional cost to us. The dryer is running perfectly again.