Overall I have been pretty satisfied with Elite HVAC's Heating & Air because they deliver great results. I have been using them for years and I would say that the staff has always been consistent when it comes to arriving at the job on time and when it comes to cleaning up the work once everything is done. Most recently, the staff just came to fix a heater that was broken and the unit has been working fine. I'm not sure if I would continue to use them only based on the pricing for the service.