After smoke damaged my home, my insurance company contacted Springfield. After hearing horror stories from a friend who had different contractors coming in after a fire, she had, i was a little nervous. I had a totally different experience with Springfield. A little slow to get things started but after that everyone was very nice and helpful. Thanks to Jeannine taking all of my many calls. They are extremely protective of your belongs. We laughed as we were unpacking are items to see everything and i mean everything bubble wrapped to the hilt. Thanks to all who helped us.