I am on the service plan and when my fav unit stopped working yesterday morning I called. Kathy was so kind and said she couldn’t make any promises but it would probably be a few days before they could come out. She then called a few hours later and said Chris would be by shortly. He stayed for an hour and half, ran and got the part he needed and my home was nice cool last night. They have the best customer service ever and always are so helpful.