Unacceptable length of time and expense for a simple repair.
It took them an awfully long time to fix a simple valve. I had told the people over the phone at Paul Revere Revolutionary Service exactly which valve needed to be replaced, but the part wasn't on the plumber's truck when he arrived. He ended up making three trips to the hardware store to get the correct valve. Then he charged me for five hours' worth of time which made a simple job extremely expensive. I found that unacceptable. Although the plumber's skill set was excellent, the lack of communication and length of time required clouded my opinion of the entire repair. I am waiting to get their estimate for a new water heater and will see how high that is before making a decision on using Paul Revere Revolutionary Service again.