Paul Revere Revolutionary Service

Business Description:

Categories

plumbing, heating, and cooling
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Charles' Review

Service

Total Experience

Will Recommend

Scituate, MA

Paul Revere Revolutionary Service

Unacceptable length of time and expense for a simple repair.

It took them an awfully long time to fix a simple valve. I had told the people over the phone at Paul Revere Revolutionary Service exactly which valve needed to be replaced, but the part wasn't on the plumber's truck when he arrived. He ended up making three trips to the hardware store to get the correct valve. Then he charged me for five hours' worth of time which made a simple job extremely expensive. I found that unacceptable. Although the plumber's skill set was excellent, the lack of communication and length of time required clouded my opinion of the entire repair. I am waiting to get their estimate for a new water heater and will see how high that is before making a decision on using Paul Revere Revolutionary Service again.

comments

What the writer forgot to include was that one valve was so close to the wooden cabinet as to create a fire hazard so special parts were needed. He was NOT charged except to one of the three trips to the vendor.

Paul Revere Revolutionary Service commented on 12/10/2019