Business Description:
Categories
plumbers & sewer repair
Malcolm Plumbing & Mechanical
115 Quint St #5D, San Francisco, CA 94124, USA
(415) 621-1985

Service

Total Experience

Will Recommend

Marilyn F.

San Francisco, CA

Malcolm Plumbing & Mechanical

Overall Good, The Drain Was Unclogged, But They Need To Be More Transparent About The Cost

I was referred to Malcolm Plumbing & Mechanical by a friend of mine. I had them come out to unclog a drain for me. The plumber who did it last time for me was not available but I thought the work would be similar to the last time. It took the previous plumber about 20 minutes to get it fixed. The technician who came out this time took a bit longer. He called and wanted to come out two hours early but I could not do that timing because I was still at a doctor's appointment. He did come at the scheduled time later. He was respectful of my home. He did take time to explain what he found with the drain and the problem and let me know what he would do to fix it. I gave him the screwdriver and the ladder to use. It took less than two hours but when he was picking up his tools to put them away he seemed to drag his feet to extend the time. When he handed me the bill it was $500. It was $225 per hour plus $50 for travel time. At no point during the conversation when I called to set up the appointment and ask about their pricing was I advised that there was a travel time fee. In all my years having technicians of any kind come out I have not been charged a travel time fee. Plus there is no indication of if the fee is from their shop to my house or from their previous appointment to my house. Again, the technician was knowledgeable and friendly but I was a little bit taken back about the charges. I would most likely use Malcolm Plumbing & Mechanical again if they are upfront about all the costs and charges ahead of time.