During the most recent visit from A1 Carpet Care, I had two different servicemen come out on the same day. The first person to come out was ridiculously bad. In all my years using A1, I had never seen someone that awful. He was unprofessional and did not even have the tools to clean the carpet. The second person to come out was thankfully above normal. He was exceptionally good and did a wonderful job with my carpets. I have used this company for about twenty years now, and for the most part, they always do the job right. Based on my experience, I would still use A1 Carpet Care.