The night of Jan 16 during the snow and cold weather our heating unit went out. I looked for a company that could come by asap. I left a message with an exceptionally sweet and professional dispatcher about 7:30pm and to my surprise Austin, the technician was at our house within 2 hrs. He found the problem let us know what is was. Gave us the cost and had the part the next day from a warehouse in Houston and had it to us in Montgomery within 24 hrs. Austin even stayed at our home on Tuesday evening to get the heat on a bypass to warm us up a little and turned it off before leaving to be sure we were safe and that there was no build-up of gas in the house. The best news was the price. We even signed up for an AC & heating unit inspection program which was offered at a lesser price than our home warranty program. We would highly recommend Integrity and will continue to use them. They have earned our respect and trust.