I would describe my experience with Caldera Spas as middle-of-the-road. Most recently, I used the company to buy a hot tub. This was my first experience with the company and it was a pretty average one. Overall, I thought that the process of purchasing the tub was relatively easy but the service was a little apathetic to me. I don't think that I would need to use them again because I wouldn't need to buy another hot tub.