We got our rubber ducks stuck in the intact. Total human error we forgot to take them out when we cleaned the filters. Went in and spoke with Shane within 24 hours we had a service tech out to our home on a weekend day to remove the mister and missy ducks. Thank you again for prompt customer service. Now that it was an easy fix we can laugh at the situation. Thanks Shane and everyone at Carefree Spas. It is so nice to know that vustomer service continues after we lurvhasing our spa.