This was my first time using the services of Rug Renovating and they did a great job. There was a spot that had to be removed and at first they told me that they could do it, but it would cost extra. But then they removed the spot and didn't charge any extra to my bill. I really appreciated that. They were professional and efficient, and it was very easy to schedule time with. My overall experience with them was really good and I would definitely call them again if I ever need to.