We had a flood in our apartment and two of the rugs became damaged. We had never used Rug Renovating before and decided to give them a shot. They came by to pick up the rugs and took them away to the facility to be cleaned. The whole process was very quick and they returned the rugs in amazing condition. The pick up and drop off crews were very nice and professional. I would recommend Rug Renovating to my friends and use them again in the future.