One of the great things about Rug Renovating is that they pick up your area carpets take them to their facility to be cleaned. When they are finished they call you and schedule a delivery for the return. In my case I needed them picked up and delivered prior to 1:00 o'clock my time and they were right on time! I do not know how they get the rugs so clean and beautiful but mine was returned looking fantastic! Really good service with Rug Renovating and I would recommend them to anyone!