I have had a mixed experience with them. Previously, I've received good service from Rug Renovating, and the quality of the work they do has been good as well. However, I have been trying to get an estimate for additional cleaning since July 6th, and I haven't heard anything back. I sent a followup email with the size and a description of the rugs I would like to have cleaned, but there hasn't been a response yet. I normally have a good experience, but not getting a response back for such a long time is frustrating.