Chris from HotSpring Spas of Albuquerque does a great job. He explained everything to us clearly and was there to help when we had a little difficulty. He made sure the insatlalation went well and made sure a technician came out to fix the issue we had with the control panel. The spa we got runs continuously to keep itself clean, which I really like. The price was a little high but considering what does, I'm comfortable with it. This wasn't my first purchase from this store. I had bought a wood burning stove from them in the past, which they also used to sell.