I have used Rug Renovating in the past, and this time when I had a bunch of different custom rugs that needed cleaning, I once again called them. They came to my home and picked up the rugs, and then brought them back to me when they were finished. Their employees are very easy to work with, and they are always on time. As usual, when the rugs were returned, they looked great. Rug Renovating is just great! That is all I can say about them, they are just great!