I have had a mixed experience with Benjamin Franklin Plumbing Dayton and have been using them for a couple of years. I have never had any issues with their work or their staff, but I do think they are often overcharging, sometimes even doubling, for their services. I have had to call them to talk to them about pricing and although they have lowered it, it is usually not by very much. The only reason I have stuck with them and have given them another chance is that the gentleman, Jeff, who I have worked with most recently is very professional, personable, and a hard worker. He is five stars. I would recommend this company to others but just make sure the quote you get stays the same