I had a clog in my toilet so I called Benjamin Franklin Plumbing to get some help. The guy came in and explained what he would do to fix it and how much it would cost. Since I was a first time customer they actually waived the service fee, which was nice. He checked all our plumbing for free as well. He was a really nice person and seemed very knowledgeable about what he was doing. I would go back again. The price was great and they were very fast in responding to my call. I think they were here within an hour, so it was really quick.