Benjamin Franklin Plumbing is always professional and the people they send are really knowledgeable. They take their time and don't rush at all. You can sit with them and ask loads of questions and they are very patient. They will explain things about issues they may not even be there to fix. Their prices are about to scale with other companies. I'm basically a new customer, but I used once them before when I first moved in. I do plan on using their service again. I just think they're really great.