I've been a customer of AirFlow and worked with Andy Neighoff for more than 10 years. During that time, I've been completely satisfied with the service AirFlow provided. When my old furnace turned 20, I knew I needed to look for a new furnace. I was sure Andy would give me the best price, but I did my due diligence, and got four bids. Andy beat the competition, hands down. The closest bid was 10 percent higher, and the most expensive bid was 25 percent higher. This was an "apples to apples" comparison - all four suggested the exact same furnace system for me. Andy worked with me on my installation, too. The old furnace was still working, but I asked him to accelerate installation so I could get it installed by the end of the year (for the Columbia Gas rebate program). He rearranged his schedule and made it happen. I look forward to Andy and AirFlow servicing my new unit for the next 20 years. They are a top-notch organization, and I highly recommend them, for both servicing and installation.