comments

This customer called for our services, was explained that we do not quote prices over the phone on work we have not seen. We quoted $89.00 to send our tech to the door, our tech will then go over your repair options with you. Our tech did exactly that, the customer ended up having a large argument with her husband who also called out another company, (in front of our tech) Then told our tech to leave they found a cheaper price. They were never deceived. After trying to explain this to this customers wife, she went on for over 20 minutes on how we are a great company, tech was just great even while she was crying and fighting with her husband. Yet she demands her money back due to finding someone else cheaper! Unbelievable drama. At Curtis Total Service we always offer upfront pricing with excellent service.

Curtis Total Service commented on 12/29/2016