I have used Curtis Total Service for my plumbing, electrical and heating needs with good results for the last four years. When I decided to remodel part of my master bathroom, I again went with Curtis.
Because of the size of my bathroom and because the tub and shower sat side-by-side, they were both small, especially the tub. I wanted to replace them with a large spa-type shower and a linen closet. I was concerned about three things for this job. First, I was remodeling just half of the bathroom so it was important that the new part didn’t make the age of the old part obvious. Second, I wanted a lot of water options in the shower but I’m on a well so water pressure was a concern with the existing plumbing and hot water heater. Lastly, I wanted to be able to know, within reason, what to expect during the process. I know there are things you can’t know until you open a wall or remove a tub, but having done several remodeling jobs before, there’s usually at least one “you couldn’t have told me this before?” moment.
The crew at Curtis and I had several conversations before the job started to make sure we were on the same page. I was told every morning what they were going to do, and if I got home before they left, what they had done that day. If there was a question, or if one of the crew thought I said one thing and another thought I said something else, they would contact me by text or call and we’d get it right. If I had a question, they always took my calls. Rich spent a lot of time talking to vendors to come up with a system and fixtures that would give me hot water at good pressure from the shower head and body jets without changing out my water heater or adding equipment to boost the water pressure. John came up with a great window option to replace the one that had to go. By the time the painting was done everything blended into a lovely bathroom that I doubt anyone could tell has an old and new side. Most importantly, there were no surprises along the way. No “what?” moment.
I’ve experienced some really bad remodeling jobs that ended up costing me twice as much when they fell apart after a couple of years. My experience with Curtis has great – we communicated well with each other, they gave me ideas I hadn’t thought of, and they always found ways to deliver what I wanted. I feel that everyone from the office staff to the work crew wanted me to be happy with the work and I am – structurally and aesthetically. I’d definitely use Curtis again for any of my remodeling needs.