I heard from Jacob @Curtis yesterday. He said that if we had our furnace serviced by Curtis that there would be no charge for the repair we need . Our furnace has already been serviced, part of our home heating oil contract. I was told without the service the cost would be $329, on top of the $89 we already paid for Curtis to review our problem. Less than 3 years ago had our waste water and water supply lines replaced, as well as a new hot water heater and a water softener installed. We spent a lot of money on Curtis for all this work to be done, and now since the waste water line job was obviously done incorrectly Curtis is going to charge us to fix what they didn't do right the first time? I'd like to give Curtis a favorable review regarding getting this problem resolved. We should not be charged to fix a problem Curtis created. Please review this complaint and get back to me at your earliest convenience.