Business Description:
Rug Renovating is largest fine rug and fine home furnishing cleaning and repair service in the country. Proudly serving the NY, NJ, CT metropolitan areas since 1896!
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Categories
carpet & upholstery cleaning
Rug Renovating
532 N Grove St, East Orange, NJ 07017, USA
(973) 675-8313

Service

Total Experience

Will Recommend

Hackensack, Nj, NJ

Rug Renovating

Very poor performance.

I have used Rug Renovating in the past and they always did a tremendous job, albeit expensive. This time, however, not so good. Rug is being returned with pet urine stains with an eplanation that if I want them eliminated I can pay an additional $1,600 fee, and then again the stain removal could only be guaranteed up to 60 to 70%. Very poor performance and no pride in cleaning the rugs.
I will never use them again and I caution anyone with a pet to look elsewhere.

comments

Thank you for taking the time to share your feedback, Pam. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at info@rugrenovating.com or (973) 675-8313. Sincerely, The Team at Rug Renovating

Rug Renovating commented on 08/30/2022