Rug Renovating

Business Description:

Rug Renovating is largest fine rug and fine home furnishing cleaning and repair service in the country. Proudly serving the NY, NJ, CT metropolitan areas since 1896!

Categories

carpet & upholstery cleaning
Request an appointment

Tracey 's Review

Service

Total Experience

Will Recommend

Nyc, NY

Rug Renovating

Not worth the bother

RR told me additional work needed to get done besides requested cleaning. I thought it better to communicate via email since the rep talked so fast and each phone call prices changed but what RR did was agree to do work via email then on delivery hand me receipt that didn’t include additional work only the cleaning. My payment was written on the bill as cleaning one carpet at $333.I was told $185. When I called them about corner of rug unraveling they said look at your bill- thats not on your bill. But I have the emails giving ok for specific work at a specific price. I returned carpet to them again. RR wanted to charge me an additional $600 for work they originally agreed to do for $200. No thank you.

comments

Thank you for providing your feedback and voicing your concerns, we take all customer feedback seriously. Since there was a 7-month gap between the original work and when you came back to see us about the fringes, we went back to our files and confirmed that you were never charged for the fringe repairs as the work was not done, even though we picked it back up and offered to fix the fringe at the originally quoted price. We have reached out to you directly to sort out the miscommunication and find a solution. Thanks again.

Rug Renovating commented on 03/01/2021