Rug Renovating did a good job on my rug, it still has some stains in it, but I think it is because the rug has been well used for a long time. This was my first time using them, I used them because my Dad recommended them; he has used them several times and has been very pleased. I was treated very courteously over the phone when I called to have them come out and pick up the rug. The servicemen who did the pick-up and delivery were very nice and professional; they also arrived on time. I have already been recommending them, due to the good service they provided for me.