I have used Rug Renovating for many, many years, as did my mother, and my children. So, we represent several generations of satisfied customers. They do a wonderful job on the carpets, and the men who pick them up, and return them, are very courteous people, and also do their job well. The only thing that annoys me are the phone calls a few days after the carpets are taken in, trying to upsell me on services. I have literally been read "laundry lists" of items that could be done, and frankly, I find that annoying. I know that is the current business trend everywhere, to try to upsell everything, but I don't like it. If something is actually wrong, like a cigarette burn, then that is one thing to call me about. But not all the optional services. I have informed the company of my thoughts on this, and outside of this one thing, I am very happy with Rug Renovating, and have recommended them to other people.