I had a dog accident on my difficult to treat art silk rug. I called Rug Renovating and they were able to quickly send a technician to my home. The technician, Thomas, was extremely knowledgeable, professional and friendly. He explained what products he used to remove the stain and the purpose for each. I was so happy with the results. The stain was completely removed! I would highly recommend Rug Renovating for any services that they offer.