This was my first time using Rug Renovating and I recommend them without reservation. I don't usually write reviews, but the level of attention to my rugs and to me was outstanding. They picked up my rugs the day after I called (critical since I had a flood), communicated with me throughout the process, and delivered them when they said they would. The rugs (some of which are quite valuable and old) look beautiful, feel great and don't have any odor to them whatsoever. The staff were courteous and knowledgeable. Thank you!