This was the first time using Rug Renovating. They did a repair on one of my rugs as well as cleaned three others. They did a good job. It turned out well. I would continue to use their service, but I'm running out of rugs. I would tell a potential customer of theirs that the service is good. I can't complain. I had no problems with scheduling. And they were easy to work with. They were polite and courteous. I would recommend Rug Renovating to my family and friends.