Worst Experience EVER
If I could give them zero stars, I would. They ruined an almost brand new rug, they know they ruined the rug, they asked me for the purchase receipt (which I provided), but they just ignore me and refuse to do anything about it. And it is also heartbreaking. This rug was a special purchase for me, I debated and debated to buy it. I finally made the decision b/c I loved the rug so much. Now, this business ruined my rug, and instead of being decent and honest, they are just hoping I go away and are trying to "sweep it under the rug".
Back story...Last winter I called to have them clean one rug (the job on that rug was ok). When they came to pick up the rug, I decided to "throw in" a one-year old rug. The rug was clean, but since they were already at my place to pick up the other rug, I thought, what could it hurt? Boy to I ever regret that decision.
When they returned the rug after "cleaning", it was blatantly and obviously yellowed. I don't know what they did, but they ruined the rug and returned it to me as if nothing happened. I called, and they said they would take back the rug and fix it. Several months later, after soaking it in who-knows-what, they returned it, still yellowed, and now with the fibers of the rug badly damaged. It was clear that they knew they ruined the rug, and that they could not fix it, but they asked for one more chance to fix it.
They picked up the rug for the third time, but never bothered to contact me to return it back (likely b/c they knew the rug was irreparably damaged). So I called them, and going on one year later, I have no rug and they will not replace it. Every time I call, the boss is out, or they need an hour, and the end result is the same.
These people are dishonest and do not stand by their work. I wish I never called them. Do NOT use these guys.