Absolutely Great!
I took my rug in to Rug Renovating myself. They offer a pick-up service for customers, but at the time they were offering an incentive of 10% off if you took it there. Since I was going to be in the neighborhood I decided to take it in. While I was there I met several of their employees and saw how they examined my rug and had a view of their process. They have very good customer service; their staff is responsive and friendly. I was very happy with the job they did as well. I had bought a second-hand rug and it hadn't been cleaned in about seven years. I don't know when it had last been vacuumed either. But I had really liked it so went ahead and bought it. They did such a professional and competent job in cleaning my rug that I was very, very happy. They made me fall in love with my rug again! The other thing I want to note is that I didn't have a recommendation or anything for them, so I went on their website to just get an idea about them. The thing I really liked about their website was that they had a lot of information on rugs and they showed their system and process. So I felt like I was quite well-informed even before I went in there. Overall, I would definitely recommend them highly.
comments