I had my $14,000 installation march of 2017, during the installation it was apparent that it was not a professional job upon completion. I would not sign off on the installation until I was satisfactory. So now 3 years into my 10 year parts and labor warranty I find out that the installation of the condenser unit was a botch job also. The rubber that goes between the coils on the outside condenser rubbed a leak costing me $576.00 to repair. Coolray just wanted to argue about the system not being having a yearly check up that they actually failed to call me and schedule per the salesman's comment at the signing of the purchase. After 2 service calls Coolray wanted to argue about a labor warranty and told me that the outside condenser unit just needed to be cleaned. WRONG AGAIN COOLRAY, their faulty installation of the outside unit caused me repair cost of $576.00 for Coolrays oversight on this $14,000 installation that they rushed through and have made numerous errors. E Dennis Heating and Air was able to diagnose and repair Coolrays incompetency to repair and satisfy the customer.