My a/c had been not working quite right every now and then and with an 8 month old in the house, my husband and I wanted it taken care of as soon as possible. We called Coolray and Karim came out the SAME DAY and took care of everything. He was professional, gave great advice, and went over the top to help us out. I can't say enough 'thank yous' to Karim. Will definitely be calling again if we have any more trouble.