Appreciate the company policy to email and verify appointments. My Service Tech is Justin, he was on time, prepared and professional. He quickly assessed a problem, sent me photos to keep for my records, had repair supplies on truck and from diagnosis to repair all done within an hour. He is knowledgeable on units, repairs and guided me on future decision for new equipment without any pressure on immediate sale. I’m aware my unit is over ten years old and with repairs and consultation I’m in good hands. Thank you!