We have used ABC Rug & Carpet Cleaning Service on numerous occasions and they always do a wonderful cleaning job on our rugs! I did have a delivery problem the last time I used them, and I called the supervisor. She did a great job! She was not defensive in the least and she listened carefully to me and assured me that she would address the problem. I was impressed by that because everybody makes mistakes but what is important is the way the problem is handled. Because of the great customer service, I will definitely be using ABC Rug & Carpet Cleaning Service in the future!