I sent 5 carpets to be cleaned based on the ABC carpet name and also purchased pads for $2,300 . I am familiar with the store and felt aafe. That was a mistake. They outsource this cleaning to a third party who lie and say they are ABC employees. There were before pictures that showed some small damages - there was a “suggestion” to do expensive repairs. I did not agree - the rugs came back with extensive damage with a disclaimer letter wrapped in each- one was torn, one no longer lays flat, all bindings have damage.

To add insult to injury, they give you a time frame for delivery that is impossible for them to meet even though it is a four hour window. Once they have your rugs they DO NOT care about you as a customer. You have no recourse and cannot even shame them into treating you well.

One of the pads was cut improperly. It required a replacement. They refused to schedule the delivery as the first delivery even though it was their error.
ABC Carpet is a disgrace for being associated with these people. I would have given them minus stars.