ABC Rug & Carpet Cleaning Service

Business Description:

The official carpet cleaner of ABC Carpet & Home. Fine rug cleaning, repair, and restoration from the ONLY company affiliated with ABC Carpet & Home.

Categories

carpet & upholstery cleaning
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Jacob's Review

Service

Total Experience

Will Recommend

New York, NY

ABC Rug & Carpet Cleaning Service

Not exactly as expected.

We used ABC Rug & Carpet Cleaning Service a couple of years ago. My husband's apartment was going through renovations and it took a very long time. We had ABC Rug & Carpet Cleaning Service store the carpets for perhaps almost a year. We got the carpets back recently. I gave some of them away. The one that we kept was a white Berber carpet.
Almost as soon as we put it down, our dog had an accident on it. As I was cleaning that up, I realized that they hadn't done a very good job of cleaning. I haven't even opened the Persian rugs, so I can't say about their cleanliness, though they don't smell. One is missing, however. The narrow Persian runner is missing, and ABC Rug & Carpet Cleaning Service knows that it's missing. Presumably, they are still looking for it. I had had the rugs appraised before sending them off, and that's the most expensive, most valuable of the rugs. When I deal with the office staff, they are very patient and polite, so customer service is good. They offered us a regular carpet cleaning or some museum-level carpet cleaning, and the price was getting out of control, so I just went with the regular cleaning. Then later when I was cleaning up the dog's accident, I realized that the rug was really not that clean. I hate giving negative reviews, and I hope maybe they will use this review as an incentive for improvement.

comments

Dear Mr. Teshuva – we are in receipt of your review and sorry to find that you are unhappy with the results of the cleaning we performed on the White Berber rug.

We are happy to pick it up and reclean it for you at no charge.

Michelle from our office will contact you today to make the arrangements.

We will do our best and we can turn around the rug and get it back to you quickly.

Thank you – ABC Rug & Carpet Cleaning Service

ABC Rug & Carpet Cleaning Service commented on 05/31/2019