We used ABC Rug & Carpet Cleaning Service a couple of years ago. My husband's apartment was going through renovations and it took a very long time. We had ABC Rug & Carpet Cleaning Service store the carpets for perhaps almost a year. We got the carpets back recently. I gave some of them away. The one that we kept was a white Berber carpet.
Almost as soon as we put it down, our dog had an accident on it. As I was cleaning that up, I realized that they hadn't done a very good job of cleaning. I haven't even opened the Persian rugs, so I can't say about their cleanliness, though they don't smell. One is missing, however. The narrow Persian runner is missing, and ABC Rug & Carpet Cleaning Service knows that it's missing. Presumably, they are still looking for it. I had had the rugs appraised before sending them off, and that's the most expensive, most valuable of the rugs. When I deal with the office staff, they are very patient and polite, so customer service is good. They offered us a regular carpet cleaning or some museum-level carpet cleaning, and the price was getting out of control, so I just went with the regular cleaning. Then later when I was cleaning up the dog's accident, I realized that the rug was really not that clean. I hate giving negative reviews, and I hope maybe they will use this review as an incentive for improvement.