ABC Rug & Carpet Cleaning Service

Business Description:

The official carpet cleaner of ABC Carpet & Home. Fine rug cleaning, repair, and restoration from the ONLY company affiliated with ABC Carpet & Home.

Categories

carpet & upholstery cleaning
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Jeff's Review

Service

Total Experience

Will Recommend

New York, NY

ABC Rug & Carpet Cleaning Service

Not focused on the customer at all

They seem to be pre-occupied with excuses as to why their processes CAN'T accommodate the customer (delivery timing, requirement for instantaneous decisions on additional services, etc.) or why they DON'T fix problems with the carpet. I paid extra for "blocking" which was supposed to square up the carpet and it came back more out of shape than when they took it! Also, there was a stain on the carpet (some sort of black grease) that was NOT there when they took it, but it was there when they returned it. NO quality control. We had to turn the carpet 180 degrees to hide the stain under the couch, and the driver seemed irritated by that.

comments

Jeff, thank you for your feedback. As a company, we sincerely value any opportunities for improvement. We apologize our service did not meet our high-quality standards and issued a refund for the blocking. We would have liked the opportunity for our tech to spot clean your rug at your convenience and make it right but most certainly respect your decision to decline. Thank you again for taking the time to tell us about your experience.

ABC Rug & Carpet Cleaning Service commented on 02/26/2019