I actually used ABC Rug & Carpet Cleaning Service twice. The first time was not a good result. The second time went well. This was for two different rugs. The first time they were to remove an odor from the rug. When they returned it to me, the odor was still there. The second time they took a rug out for cleaning and minor repairs. The cleaning and repairs went very well. There are not a lot of options for rug companies in NYC, so I do recommend using them.