This is the first time I used ABC Rug & Carpet Cleaning Service. I know that ABC Rug in New York City is a respectable Rug company and that was my reason for using them. My area rug got a red wine stain on it. They came out and picked up the rug for me, they were on time; which was great, taking it to see if they could get the stain out. When they brought it back to me the area where the stain had been was almost burnt, stiff and strange looking. They took the rug back trying to get it rewoven in the damaged area. They had the rug for quite some time and were trying to get the yarn from Tibet that matched the rug, which proved to be difficult because the yarn was a bit brighter than the rug itself. This was close to Thanksgiving so I requested the rug back for the holidays so I wouldn't have a bare spot in the house with all the festivities and guests. They let me know that they would take the rug back after the holidays if I were still interested in trying to get that spot repaired. They did refund my money as well. I think they have great followthrough, keep you informed about where they are in the process and their high moral conscience is tremendous! I have not decided to have them take the carpet again to see if the spot can be repaired, I may just put the damaged corner out of sight, but knowing that option is out there helps me make the best decision for the future of the rug. I worked with them on the cleaning and repair of the rug because this type of stain is just not a regular stain and I knew that it would take some doing to get it resolved. This process took a long time but they were very responsive and I think very fair in offering a resolution!