ABC Rug & Carpet Cleaning Service

Business Description:

The official carpet cleaner of ABC Carpet & Home. Fine rug cleaning, repair, and restoration from the ONLY company affiliated with ABC Carpet & Home.

Categories

carpet & upholstery cleaning
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Carol's Review

Service

Total Experience

Will Recommend

New York, NY

ABC Rug & Carpet Cleaning Service

Normally Great - Had An Issue Last Time Though

I was very shocked when the rug I sent to ABC Rug & Carpet Cleaning Service came back with a small tear along the edge. I was thanking the one gentleman while the other one laid it down so I didn't notice right away but sure enough, it came back with an 8 inch tear. I did called them and they took the rug back to repair it, but it came back a different rug. They let me know that they would need to cut it in order to repair it so now it's shorter and just looks different. To be fair, I am still using them. When they brought the rug back, I gave them a different one to clean. I trust them. I know they don't just vacuum the rugs and actually clean them very well. This was the first incident like this and I hope it's the last. I am a dedicated customer but I feel that there should be some sort of compensation.

comments

Hi Carol, thank you for your feedback. We are aware of this concern and did the repair as best as we could. We were very careful with the last rug you sent us for cleaning, and we credited you for the cleaning charges. Thank you for your continued confidence in us.

ABC Rug & Carpet Cleaning Service commented on 03/09/2017