Big Sandy is not your typical appliance store. Its not a warehouse with rows of dusty appliances. It is beautiful and clean. The salesman that helped us was never pushy. He asked us what we were looking for and didn't try to push us into something more expensive. We wound up buying a premium brand refrigerator with a few dints in the door for hundreds less than the price of one in a box. But here is the thing, Big Sandy replaced the dented doors at no additional cost. Try getting that at warehouse stores.