I was uninformed enough to believe that Flexsteel furniture was the 'best' offered by Big Sandy. After waiting for 3 months for the Flexsteel sofa and chair to be manufactured, I was disappointed with the result. There were manufacturing defects in both pieces in the upholstery and assembly. It looked like the manufacturer did not care about the quality of the end product regardless of how much was paid for it.

The Big Sandy serviceman called to repair the item did the best that he could but I can't understand why I should have to call in the first place.

Needless to say, I won't purchase at or recommend Big Sandy again.