It was a great experience all around. I received a call within 15 minutes of leaving my initial message and was able to get someone scheduled for the following morning. A few hours later I received a call from one of the estimators asking some more questions about our plumbing issue. He was very knowledgeable and polite. Talked to us for 20 minutes and gave us a ton of information on what problem could be as well as options to fix. Very nice guy. We came up with a few more questions so called him back a couple hours later and again he was more than happy to answer our questions and give us time. Was very easy to talk to. After getting off the phone with him the second time we got a call back from scheduler. She checked in with us and asked what size water heater we had and would possibly need. She was going to schedule her plumber with enough time to do a full install if it wasn't an easy fix. Was awesome! No calling back for another appt. Had hot water in our house again 2 hours after the tech showed up. He was very pleasant as well. Would definitely recommend Full Nelson for your plumbing needs.