I had a backed up toilet a few months ago and Nelson was recommended to me. Kim in the office took care of setting up the appointment and got me the very next morning. I couldn't be there, but felt very safe allowing the plumber come in without me being there. He got in, took care of the problem and was out in no time. Last week it was a clogged kitchen sink. Same scenario. In and out in no time. No mess, no muss, no fuss. When they are finished, the plumber can take your payment over the phone, or Kim in the office can email/text your invoice . Extremely efficient, extremely friendly and two jobs completed extremely well. I won't call anyone else!