I had a small leak in my basement ceiling - an old copper pipe fitting was eroded and had to be replaced. Full Nelson made the appointment quickly and showed up timely, and the men who did the work were polite and responsive. However, they charged me an EXORBITANT amount - $447 for a repair that took 20 to 30 minutes to complete, including 5 minutes of conversation about what the workmen planned to do and what they did. They charged $49 for the trip out and a $150 diagnostic fee which consisted of, and I quote, "Open Ceiling, Expose Leak, Lay out Drop Cloth, Cut Open Ceiling, Expose Leak, Remove Debris." (The hole they cut in the ceiling was about a foot square, and since no water had ever dripped on the floor, clean up was minimal.) Rather than deducting the cost of the "diagnosis" from the final bill, they charged me an additional $248 for 20 minutes labor and a small (2 or 3 inches) elbow of copper pipe. My realtor was here when they did the work, and he voluntarily commented that I got gouged. A contractor who is doing some work now advised the job was worth $300 TOPS if done by a pricey licensed plumber. I will NEVER call this company again and suggest that you don't if you want to pay a REASONABLE fee for good work,