The last time I used Oak Creek Plumbing, I was having an issue with an outside faucet, so they came out to look at it. The worker told us what to do in order to fix it, so he left, and we were able to work on the issue ourselves, because he had told us what to do. We've used them once before, for our hot water heater. Everything went fine both times, and their workers were on time and professional.